Frequently Asked Questions
You can track your order by clicking on the link provided in your shipping confirmation email. Have your tracking number handy? Click here to track your order directly.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, please contact us at info@noahnewyork.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.
Once we have received and inspected your return, please allow up to 10 business days for the refund to be processed and credited back to your original payment method.
You can find our full return policy here: Return & Refund Policy
If your order arrived damaged, please reach out to us within 7 days of delivery. Simply email info@noahnewyork.com with:
– Your order number
– Clear photos of the damage
– A short description of the issue
We'll evaluate the issue and make it right as quickly as possible. Thank you for being part of the Noah New York community — your satisfaction matters to us.
Every Noah New York bag is crafted in real leather. Each piece is finished with carefully chosen hardware and designed to last — so you can carry it confidently from one occasion to the next.
Yes. We currently only ship to the United States.
The estimated delivery time is:
Processing time: 2–3 business days (Monday to Friday)
Shipping time: 4–9 business days (Monday to Friday)
Total delivery time: approx. 6–12 business days from date of purchase.
Further details can be found in our shipping policy: Shipping Policy
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, and Diners Club. You can also pay through Apple Pay, Google Pay, or Shop Pay — all through secure checkout.
If your question has not been answered above, our customer service team will be happy to help.
Contact us here:
Contact form: Contact page
Email: info@noahnewyork.com
Tel.: +1 307 393 9468
Our customer service responds within 12-24 hours on working days (Monday to Friday).
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Weekends: Closed